Blind woman refused flight access by easyJet

by Ella FAIRCHILD on December 13, 2011

A blind lady who missed her flight back home due to budget airline easyJet refusing to let her much-needed guide dog travel has told of her upset, anger, and disappointment.

Miss Joanna Jones was due to board her flight from London Gatwick to Belfast International at the weekend with Orla, her poodle/Labrador guide dog who wasn’t allowed to board the plane as staff said that she lacked the correct paperwork. Speaking to the press in the aftermath of the incident, Miss Jones said that she has experienced discrimination before but never to such a level over a minor detail.

Miss Jones booked her flight several months in advance and called the airline ten days before she was meant to fly so that she could check whether or not special assistance had been booked. According to Miss Jones, the airline was fully aware that she would be travelling with her guide dog as staff had asked whether Orla had a passport - an item that isn’t required for flying domestically around the UK.

Miss Jones has made trips between English airports and Belfast International in Northern Ireland a few times per annum for the past 12 years and says that she has never had paperwork for Orla requested from her before. While, as mentioned, a passport isn’t required for a guide dog travelling domestically, it is needed for international flights.

{ 1 comment }

mick December 13, 2011 at 8:20 am

Great story - you just forgot to mention what paperwork was required and why the airline was asking for it this time when they allegedly haven’t required it previously. Oh yes, and whether the lady in question flew with the same airline on those previous occasions!

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