Car hire comparison site reveals excess insurance initiative

by Alister POOLE on July 22, 2011

A car hire comparison website has launched a new campaign aimed at preventing renters getting ripped off by excess insurance charges.

Carrentals.co.uk, the UK’s premier car hire comparison site, said the intention of the drive is to make sure holidaymakers steer clear of over-priced insurance cover and hefty excess charges, some of which can cost anything up to £2,000.

This summer, an estimated two million vehicles will be rented by British holidaymakers alone. Carrentals has gone on record saying its believes that over 50 per cent of travellers usually feel pressured into having to take out additional excess insurance whenever they pick up their vehicle from a desk located in their destination. The comparison site also claims that many of the policies sold to renters fail to include cover for all the essentials - like damage to the windscreens and tyres, in addition to lost keys.

Gareth Robinson, Carrentals.co.uk’s Managing Director, said: “The company, in its customer research projects, has found an increasing amount of people complaining about the excess insurance they have to pay. Every year, the key issues always stay the same – customers being sold insurance when they collect their vehicle while sometimes paying twice for cover or paying premiums for taking out cover at the last minute, often not even receiving the correct cover that they really need. We believe this is unacceptable.

“As a result, our initiative is going to help explain a lot more about exactly what is and isn’t included in the bogus types of policies that are being offered, giving customers the information needed to plan ahead and guarantee the insurance that’s most suitable for them is obtained while also saving themselves extra money.”

As part of their war against excess insurance, Carrentals.co.uk has released a newly-made advice video in the hope of explaining the key issues involved. The ‘Raising the Standard Forum’ has also been created as a place with an area dedicated to debate on excess insurance.

In addition to this, the firm has developed its very own excess insurance policies, which it claims are up to 60 per cent cheaper when compared to rental desk rates, saving travellers anything up to £75.

“The new video is easy to view through our site and provides interested parties with a lot of information that many people might not have at the moment,” concludes Gareth. “Customers should be offered a high quality alternative they can put their trust in, but it should also be affordable – which our new policy is.”

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