Facebook anger over Irish budget carrier fees

by Tiffany Millar on August 21, 2012

A British woman who headed to Facebook to vent her anger at the boarding pass reissue fees of Irish budget carrier Ryanair has received the backing of nearly 350,000 fellow users in only five days.

Mrs Suzy McLeod of Newbury in Berkshire has said that the airline charged her a whopping €300 just for printing out five boarding passes prior to a flight from Spanish hotspot Alicante to Bristol last week. The day after arriving back safely in the UK, she left a post on Ryanair’s Facebook page that blasted the carrier for charging her such an amount simply for printing “ a piece of paper!”

By Tuesday morning, McLeod’s post had received almost 350,000 ‘likes’ with around 18,000 comments of support. Worryingly, she would have had to pay £300 in total if she had forgotten to print her boarding passes before heading to Bristol Airport too. This is due to the fact that Ryanair has an inaccurate exchange rate of £1 to €1 when calculating the numerous fees it has. This policy, because of a weak euro, means that passengers from Britain are always charged more than their European counterparts.

A spokesman representing Ryanair spoke at a press conference and explained that the carrier’s terms and conditions should be read before any bookings are completed, with emails that state passengers must print their boarding passes sent to them a few days before they are scheduled to travel.

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