Thomson faces legal action

by William ASTON on May 18, 2012

Three holidaymakers are pursuing compensation from Thomson Holidays over a “nightmare” break in Olu Deniz, a Turkish destination.

Michael Rowe and two of his friends paid £600 per person for a two week stay at the Villa Beldeniz, which has three stars, near the end of the summer last year. Mr Rowe, aged 69, and of Fairford in Gloucestershire, explained how the hotel was “effectively shut down early” when they arrived at it on October 17.

Both Rowe and his fellow guests have demanded compensation to be handed to them by the tour operator, claiming that extensive renovations were ongoing in the reception area of the hotel, as well as its bar, restaurant and kitchen - which left them unable to purchase drinks or hot food. Rowe also claims that there wasn’t any hot water in his room or his friends’ rooms for all except one day throughout his stay, while lights on the premises were always off in the evening.

Mr Rowe has also claimed that labourers could be seen regularly moving heavy building equipment and materials through the pool area as guests were sunbathing, with the builders spending the entire two weeks of his stay “camped out in the foyer”. According to Rowe, the manager of the hotel responded rudely when complained to. Also, Thomson Holidays failed to inform the British party before they left the UK that construction work would be taking place in the hotel during their stay.

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